Justin Cornetta

Built the Performance Operations function from the ground up for Teladoc's $1.6B ARR US Group Health business, creating end-to-end monitoring across Chronic Condition Management, Mental Health, Primary Care, and Virtual 24/7 Urgent Care. Led daily executive performance reviews that contributed to $15M in YTD revenue outperformance. Coordinated a cross-functional data governance program standardizing 500+ metrics for trusted analytics and responsible AI.

Implemented AI clinical transcription, care gaps data integrations, and referral workflows into Teladoc's Care Delivery Platform, PRISM, that cut chart completion time 58%, produced $900K+ in annual savings, and drove $1.3M+ in revenue lift one year after launch. Collaborated with the Chief Patient Experience Officer on Teladoc's patient experience strategy and governance spanning 100M+ members and seven service lines. Led a member access initiative delivering a $3.6M cumulative reserve balance resolution and a 39-point improvement in member NPS.

Managed $187M+ in ARR and 10M+ lives across 14 employer and health plan clients, serving as the day-to-day operations lead. Led cross-functional remediation for an at-risk client that resulted in a $10M contract renewal and a $20M signed upsell opportunity within 12 months.

Lead strategy, operations, and technology for a 20+ person nonprofit serving 2,100+ members across 70+ countries, spanning governance, planning, systems, finances, recruitment, performance, partnerships, fundraising, and compliance. Built a member web application and organization-wide analytics infrastructure, and generated $15K+ through sponsorships, affiliate programs, fundraising campaigns, and grants.

Re-launched Rutgers' psychedelic society, recruited a team of seven officers and more than 250 members, and facilitated nine educational events. The group's growth led to an invitation to join the New Jersey Psilocybin Coalition and support advocacy for NJS2283.

Led onboarding and implementation for five clients during the launch of an AI-powered remote patient monitoring platform, including a smoking cessation pilot with a top-ten global pharmaceutical company. Delivered live training and created documentation and tutorial videos to improve adoption.

Supported a Penn and Children's Hospital of Philadelphia study evaluating wearable biosensors for early infection detection in adult and pediatric transplant patients. Helped implement a real-time detection algorithm and recruited and supported approximately 500 patients and family participants, improving communication and helping prevent study attrition.